Bluestone limits Blue Lagoon to resort guests only
Pembrokeshire holiday giant Bluestone is accused of ‘letting locals down’ after making a controversial ‘exclusivity’ announcement for its Blue Lagoon water park.
The subtropical indoor pool, with flumes, wave machine, lazy river and thermal pools, has been a popular day trip destination for residents and visitors to Pembrokeshire and beyond since it opened in 2008.
It was completely closed for over a year from the start of the coronavirus pandemic, only reopening to Bluestone customers from April 2021.
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The cautious approach was taken, said a Facebook post from the attraction at the time, “after careful consideration” and the decision would be reviewed “in accordance with the latest information from the Welsh Government”.
But those looking forward to a splashy day after the pandemic, now that public pools have fully reopened, were bitterly disappointed when the decision was made by Bluestone National Park Resort to keep the facility for the exclusive use of visitors. the park near Canaston Bridge.
In a Facebook post to followers last week, Blue Lagoon said:
“We know how much you enjoy the Blue Lagoon water park, but we had to make some changes after the pandemic.
“We have decided to continue to open only to guests staying at the resort, which we understand will be disappointing for our one-day guests, but we really hope you understand.
“You can still enjoy the place by booking a stay at Bluestone National Park Resort, or, if you have a friend or family member staying at the resort, it’s possible to purchase ‘day passes’ for guest visitors” to access the water park, subject to availability.
A disgruntled resident, Brian Philips, told our title sister, the Western Telegraph:
“It looks like Bluestone has turned its back on locals who have supported them with day tours since opening.
“Covid was used as a reason to exclude day visitors during the pandemic. Now that it’s over they have decided to continue without day visitors for the future.
“What a slap for the locals who supported them from the first day of the opening!”
The announcement provoked an angry reaction on Facebook, with Sharon Hayes saying: “You really let the locals down”.
Another commenter, Amy Elizabeth Rappell, said: “We used to come here over the years and support you as a business, but there’s no loyalty to us as customers. All the other pools are open normally, you don’t need to always be closed to the public.”
And her upset mum, Sarah Tvedt, added: “We literally can’t afford a vacation and coming to the Blue Lagoon was a birthday present for my neurodivergent children. Well done Bluestone for letting people less fortunate than you down, I am literally appalled.”